FAQ

/Frequently Asked Questions
If you are one of our email clients, instructions to change your email password can be found here .
If you are one of our email customers, forwarding your email to another account can be done here. You can also cancel the forwarded email at anytime, using this link and delete the address that you had directed your email to be forwarded to.
If you are one of our email customers, your email set up information can be found here. It is important to know if you are set up on another computer/device for IMAP or POP.
Wireless internet customers: A quick fix is often found in a 'reboot' of the system network - unplug the power box and router, wait 30-60 seconds and plug them back in You'll also want to test your wireless router. In the back of the router you will find a cable that connects the router to the power box. Unplug the cable at the router (leave it plugged in at the power box) and plug the cable into your laptop. If your laptop is getting internet without being plugged into the router, the problem is likely with your router. Cable internet customers: Is your modem getting power? Check that it is plugged into a power source. If this didn't resolve the problem, please don't hesitate to contact us at billing@gwaiicomm.com   If you are interested, here is a good read on internet troubleshooting tricks
Common reasons for slow internet speed include having multiple devices operating simultaneously on your home network. Downloads and uploads of large files or Windows updates can also slow down your internet speed. Viruses and spyware can slow down your speed by interfering with your system - make sure that you run regular virus, malware and spyware scans. Here is a good read on what might be happening when you are experiencing slow internet speed
If you are showing higher than usual bandwidth usage, you may wish to check the following: Does someone else have access to your wifi password? Have you installed or updated software or updated your operating system recently (ie: Windows can use up to 5GB of bandwidth for some of its updates)? Is anyone in your home 'streaming' (ie: Netflix) or playing online games? If you have multiple computers and devices (cell phones, tablets), consider shutting the power completely off, one device/computer at a time and monitor the bandwidth during the period that the device is off. If there is a significant drop in usage, you might want to run a virus and malware scan on that device.