January 6, 2020
Dear customer
Locally owned and operated, Gwaii Communications has proudly delivered communications services to Haida Gwaii for 10 years. Over this time period we have strived to improve telecommunications on Haida Gwaii for the betterment of the island.
We are pleased to announce that on December 31st, 2019, we reached an agreement with TELUS to acquire Gwaii Communications as part of their Mascon brand (TELUS’ cable operations). TELUS is well positioned to invest in technology and infrastructure that will enable future services and enhanced reliability for customers like you. We feel the time is right to transition our business for the benefit of our valued customers.
What this means for you:
• At this time, all services, prices, bills, support hours and contact information will remain the same. You do not need to take any action to keep receiving the same great Gwaii Communications services.
• Gwaii Communications will work with TELUS through the transition.
We thank you for your loyalty and for trusting in us for your TV and internet solutions. We have appreciated the opportunity to serve you and we are excited for Mascon to provide the next generation of communications and entertainment for our valued customers.
If you have any questions, please visit our FAQ page or contact us at:
Phone: 250.559.7777
Sincerely,
Jeffrey & Joseph Lavoie
Gwaii Communications
